About Us

About Us

Our Story

Over A Decade And A Half of Experience

Today's Beginners, Tomorrow's Leaders

There are many Contact Centers touting low cost solutions with professional call agents. This likely sounds familiar because it’s all about business. However, digging deeper to find a company with your similar values and enthusiasm significantly narrows the field because for us, it’s more than just business, its about a relationship. Starting out as a twelve-seat Answering Service to become an international Business Process Outsourcer for over 15 years, our commitment to clients is evident in everything we do.

With our proactive team, entrepreneurial spirit and personal communication, Wasla Outsourcing is more than a Contact Center. We are your long-term partner, with you all the way.

Who We Are

Wasla Outsourcing has been established in 2003; Wasla Outsourcing main line of business is providing Outsourced Contact Center Services in Egypt, Regionally and Globally. Wasla Outsourcing has been meeting the offshore outsourcing needs of an ever-growing client list; we are committed to permanently outperforme ourselves by using best-in industry practices and platforms.

Wasla premises are multistoried buildings that are part of the company assets, accommodate over 2500 seats fully equipped with the latest state-of-art technology, occupied by more than 4,500 multilingual internationally certified agents, who speak Arabic, English, French, Spanish, German and Italian fluently with neutral accents.

Coping with COPC, ISO 9001-2000 and HDI international standards, we offer a differentiation strategy to customers from various sectors of the economy. It brings your organization as close as it can get to the true and real source of information through actual dialogue with the customers.

Mission & Vision

Our Vision

Our vision is to be regionally market share leader in each of the markets we serve.

Our Mission

We efficiently provide an array of value added BPO services that effectively address the needs of diverse industries serving Local and International markets through leveraged talent human pool and technology expertise.

Our Values

This is our window of opportunity to create a positive image of the company we are representing. We excel at these interactions because it is what we do and the cornerstone on which our company was built.

FOUNDATIONS FOR SUCCESS

2

Exceptional

CLIENT SERVICE

Throughout our 16-year history, Wasla Outsourcing has always been there for our partners around the world. In the toughest of times when are needed the most, we never waver in our support, and we never lose sight of our main mission: serving our clients.

3

Operational

EXCELLENCE

As important as strategy is, we have to execute to win. Execution involves every employee and every contact we have with customers. We must act quickly on problems; drive results, and ensure detailed follow-up so that we meet our commitments.

1

A Commitment to

INTEGRITY, & RESPONSIBILITY

Maintaining the highest standards of integrity involves faithfully meeting our commitments to all our constituents — customers, employees, the Board, shareholders, regulators – and to ourselves.

4

A Great Team and

WINNING CULTURE

Teams succeed because they are disciplined, they work well together, they execute consistently and they have a passion to win. Eventually, it all comes down to people. Creating a winning & sustaining team  takes hard work, and there is no substitute for it.

“In 2003 Wasla Outsourcing was just a dream, but dreams are simply nothing without vision and solid plans followed by hard work, stable steps, teamwork, and actions. That would turn the dream into reality and would create footprints in the industry.”

Mohamed El Shahawy, CEO

SOCIAL RESPONSIBILITY

  • Putting People First

    Disabled people face serious challenges in finding jobs. Assistance programs are often complex and poorly coordinated, forcing individuals to piece together information and to develop work strategies on their own. Employers are often reluctant to hire the disabled, which can discourage them from looking for work. Wasla Outsourcing strives to help persons with disabilities find and keep jobs; and to break the stereotypes.

    The company shows a high degree of flexibility tailoring its employment approach to individual needs and capacities and focusing on each person’s goals and abilities.

    Hiring disabled persons gives Wasla Outsourcing access to a larger talent pool and exposes the company to fresh ideas and viewpoints that enable it to improve its service quality.

  • Al-Noor & Al-Amal Team.. A Dream Came True

    Challenging disability could lead to stunning success. This has been demonstrated in the Wasla Outsourcing and “Al-Noor & Al-Amal” Association initiative that has provided blind and partially sighted individuals with a call center career. We have been able to build one of the first call centers for the blind in the Middle East and we continue to create jobs for blind girls. Wasla Outsourcing provides them with the necessary training and they have proven to be as highly skilled and efficient as the fully sighted; even better. The opportunities that Wasla provides to the blind and visually impaired are quite significant. Wasla Outsourcing turns dreams into reality.